Artificial intelligence (AI) at work and in your bank account
The latest research from SurveyMonkey
Hello from SurveyMonkey!
Artificial intelligence (AI) is everywhere: it helps power your Amazon Alexa, your Starbucks order, and even your SurveyMonkey survey (now a part of Momentive.ai).
But A.I. is also being met by an increasingly skeptical public, with significant anxiety over job losses in the decade ahead. Our research team conducted a nationwide poll on this topic for the Fortune Brainstorm AI event earlier this month, and we wanted to share some of our key findings.
1. AI is everywhere at work. Nearly half of workers say their job requires the use of AI-supported software, and another 17% are not sure.
Marketing (68%) is the job function with the highest percentage of workers who use AI; Manufacturing and Operations are the job functions with the lowest percentages (43%, respectively) who use AI.
By industry, Tech (68%) has the highest percentages of workers who use AI; Construction (37%) and Personal Services (40%) have the lowest.
2. C-Suite executives are the biggest proponents of AI at work.
Workers of all job levels, from individual contributor through C-Suite, are equally likely to say their job makes use of AI-supported software. However, executives point to more benefits from the use of AI.
3. Most workers are skeptical that AI will truly improve their jobs.
In fact, 72% say AI will take away more jobs than it creates in the next 10 years. Just 26% say AI is likely to create more jobs than it destroys.
4. AI is increasingly seen as creepy rather than cool.
A solid 58% of people across the U.S. say they view AI as “creepy” when it is used to impersonate humans, versus just 39% who find it to be “cool.” That gap has widened from when we last asked this question in 2018, even as more and more people rely on Amazon’s Alexa, Apple’s Siri, and as they regularly interact with chatbots and other AI-supported software tools to schedule doctor’s appointments, make restaurant reservations, and do various other tasks.
5. One new innovation in AI: robo-investing
One big new example of how AI is seeping into even advanced professions: robo-advising. Investing used to be restricted to finance professionals, but new AI-powered technology is helping to expand investing to anyone with access to a smartphone.
Our latest research finds that most investors are skeptical of automated investing platforms (robo-advisors), but confidence is high among Gen Z. More than a quarter of Gen Z investors use an automated investing platform (i.e. a robo-advisor) to manage their personal finances.
More Momentive data in the news:
Small Business Saturday holiday shopping is back, and maybe changed forever (CNBC)
On Black Friday, here’s how holiday shoppers feel about inflation, the supply chain and inventory (CNBC)
What’s the Best Price Point for a Streaming Service? $11 (TVtech)
Parents' income might predict Covid-19 vaccination choices for their children (CNN)
That’s it for us this week! Follow all our research here: https://www.surveymonkey.com/curiosity/mediahub/